Contact information
We believe good customer service begins with a clear way to reach the people responsible for your order. Whether you have a question about a toilet-seat cover, need assistance with an order, want to request a return, or have a privacy concern, you may contact Dailyloom using the information below.
Business Information
Company Name: Charlotte Family Housing Inc.
Website: Dailyloom
Business Address:
300 Hawthorne Ln Fl 3
Charlotte, NC 28204
United States
Customer Contact
Contact Person: ASHLEY DAWN LYNN MCKINNIE
Email: [email protected]
What You Can Contact Us About
Customers may contact us regarding:
- Product questions;
- Toilet-seat pads;
- Fabric toilet-seat covers;
- Silicone toilet-seat covers;
- Product specifications;
- Order status;
- Shipping questions;
- Delivery problems;
- Incorrect shipments;
- Damaged merchandise;
- Missing items;
- Return requests;
- Refund questions;
- Payment or order-confirmation issues;
- Privacy questions;
- Website concerns; and
- General customer-service matters.
Return Address
Authorized merchandise returns may be directed to:
Charlotte Family Housing Inc.
300 Hawthorne Ln Fl 3
Charlotte, NC 28204
United States
Please do not send a return to this address until the applicable return procedure has been confirmed, because some returns may require specific instructions.
Information to Include in an Email
To help us locate your order efficiently, please include:
- Order number;
- Name used at checkout;
- Email address associated with the order;
- Product name;
- Date of purchase;
- Description of the issue; and
- Photographs when relevant.
Please do not email passwords, complete credit-card numbers, security codes, or other unnecessary sensitive information.
Privacy Requests
Privacy-related requests may be sent to:
Please identify the nature of your request clearly—for example, "Privacy Request," "Data Question," or "Security Concern"—so that the inquiry can be directed appropriately.
Return and Refund Questions
For a return or refund inquiry, customers should review the Return and Refund Policy and provide their order number when contacting us.
Used or contaminated toilet-seat products may be subject to special return restrictions because of hygiene considerations.
Shipping Questions
For delivery questions, please provide the tracking number if one has been issued.
If an item appears damaged, photographs of the package and product can help us evaluate the situation more efficiently.
Business Correspondence
Written correspondence may be directed to:
Charlotte Family Housing Inc.
300 Hawthorne Ln Fl 3
Charlotte, NC 28204
United States
Customer Service Commitment
We aim to provide communications that are clear, respectful, and useful. We may need additional information before resolving an order issue, particularly when a request involves payment verification, delivery records, product condition, or a return.
We encourage customers to retain their order confirmation and shipping information until the transaction has been completed.
Policy Information
Customers may also review the following website policies:
- Return and Refund Policy;
- Privacy Policy;
- Terms of Service;
- Shipping Policy; and
- Legal Notice.
These documents are intended to work together to provide clear information about purchases made through Dailyloom.