Contact information

Dailyloom provides online bathroom products and customer-service assistance through its website. We encourage customers to contact us whenever they need clarification about an order, product, delivery, return, refund, or privacy matter.

Business Information

Company Name: Huizhou City Tianqi Trading Co., Ltd.

Website: Dailyloom

Business Address:
1207 W Main St
Atlanta, TX 75551
United States

Customer Service Contact

Contact Person: ASHLEY DAWN LYNN MCKINNIE

Email: [email protected]

Customer Service Topics

Customers may contact us regarding:

  • Product information;
  • Toilet-seat pads;
  • Toilet-seat covers;
  • Product dimensions;
  • Product materials;
  • Product care;
  • Order confirmation;
  • Payment-related questions;
  • Shipping status;
  • Tracking information;
  • Delivery problems;
  • Missing packages;
  • Damaged merchandise;
  • Incorrect shipments;
  • Return requests;
  • Refund questions;
  • Privacy matters;
  • Website issues; and
  • General customer-service inquiries.

Return Address

Authorized returns may generally be sent to:

Huizhou City Tianqi Trading Co., Ltd.
1207 W Main St
Atlanta, TX 75551
United States

Customers should contact us before shipping a return because an authorization or specific return instruction may be required.

What to Include in Your Message

For faster assistance, please include:

  • Order number;
  • Name used when ordering;
  • Email address used at checkout;
  • Product name;
  • Purchase date;
  • Description of the issue;
  • Photographs, when useful; and
  • Tracking number for shipping inquiries.

Please do not send passwords or complete credit-card numbers by email.

Return and Refund Assistance

For return questions, please identify whether your request concerns:

  • A change of mind;
  • Damaged merchandise;
  • Defective merchandise;
  • An incorrect product;
  • Missing merchandise; or
  • Another issue.

Because toilet-seat products are intended for bathroom use, customers should avoid installing or using an item they believe may be defective until the issue has been reviewed.

Shipping Assistance

When contacting us about a delivery problem, include your order number and tracking number if available.

For damaged packages, photographs of both the exterior packaging and the product can help us investigate the issue.

Privacy Requests

Privacy inquiries may be sent to:

[email protected]

Please clearly identify the request and provide enough information for us to locate the relevant account or transaction.

For security reasons, do not include unnecessary sensitive information.

Written Correspondence

Business correspondence may be directed to:

Huizhou City Tianqi Trading Co., Ltd.
1207 W Main St
Atlanta, TX 75551
United States

Customer Communication

We seek to provide clear and respectful customer assistance.

Some requests may require verification before information can be disclosed, particularly where an inquiry concerns an order, payment, refund, account, or personal information.

Customers should retain their order confirmation and relevant delivery records until the transaction has been completed.

Related Policies

Customers may also review:

  • Return and Refund Policy;
  • Privacy Policy;
  • Terms of Service;
  • Shipping Policy; and
  • Legal Notice.

These policies are intended to provide additional information concerning purchases and use of the Dailyloom website.