Refund policy
At Dailyloom, we want every order to arrive ready to bring a cleaner, more comfortable, and more pleasant touch to your bathroom space. Whether you purchased an EVA sticky toilet seat pad, a fabric toilet seat cover, a silicone toilet seat cover, or another toilet-seat accessory offered through our online store, we understand that the fit, appearance, material, and condition of the product matter.
This Return and Refund Policy explains when products may be returned, how to request a return, how refunds are processed, and what happens when an order arrives damaged, defective, incomplete, or different from what was ordered.
This policy is intended for purchases made through https://www.dailyloom.live/ and should be read together with our Terms of Service and other applicable website policies.
1. Our General Return Window
Unless a different return period is specifically stated on a product page or at checkout, eligible merchandise may generally be requested for return within 30 calendar days after the date the order is delivered.
To qualify for a standard return, the product should:
- Be unused;
- Be in clean and sanitary condition;
- Be returned in its original packaging when reasonably available;
- Include all components, accessories, labels, and accompanying materials;
- Not have been damaged through improper installation, cleaning, storage, or handling; and
- Be capable of being resold in accordance with applicable health, sanitation, and product-safety considerations.
Because toilet-seat pads and toilet-seat covers are products intended for use in a bathroom environment, hygiene and sanitation are particularly important. A product that has been installed, used, soiled, washed, contaminated, or otherwise exposed to personal or bathroom use may not be eligible for a standard change-of-mind return.
Nothing in this policy is intended to exclude rights that cannot lawfully be waived under applicable law.
2. Hygiene and Used-Product Restrictions
For health, sanitation, and quality-control reasons, Dailyloom may decline a return when a toilet-seat cover, toilet-seat pad, or related bathroom product has been:
- Installed on a toilet;
- Used or worn;
- Exposed to bodily fluids or other contaminants;
- Washed or chemically treated;
- Altered, cut, stretched, modified, or permanently affixed;
- Damaged by improper cleaning products;
- Returned without necessary components; or
- Returned in a condition that makes hygienic resale inappropriate.
This restriction is designed to protect customers and maintain reasonable sanitation standards for bathroom-related merchandise.
If you believe a product was defective before use, do not install or use it. Contact us promptly and provide photographs or other information describing the issue.
3. Products That Arrive Damaged
If your package arrives with visible shipping damage, please photograph:
- The shipping carton or mailer;
- Any damaged areas on the packaging;
- The product itself; and
- The shipping label showing the tracking information.
Please contact us as soon as reasonably possible after delivery.
We may request photographs or other information so that we can determine whether the product was damaged before delivery, during transportation, or after receipt.
4. Defective or Incorrect Merchandise
If you receive a product that is materially defective, materially different from the product description, or different from what you ordered, please contact us before returning the merchandise.
Depending on the circumstances, we may offer:
- A replacement;
- A replacement component where appropriate;
- A refund;
- A return authorization; or
- Another reasonable resolution permitted by applicable law.
Examples may include receiving a different product type, receiving the wrong quantity, receiving an item with significant manufacturing damage, or receiving merchandise that materially fails to correspond to its advertised description.
We do not consider ordinary differences in monitor settings, lighting, photography, or minor variations in texture or color to necessarily constitute a defect.
5. How to Request a Return
To begin a return request, contact:
ASHLEY DAWN LYNN MCKINNIE
Email: [email protected]
Please include:
- Your full name;
- Order number;
- Date of purchase;
- Product name;
- Reason for the return;
- Photographs, when relevant;
- A description of any defect, damage, or discrepancy; and
- Any other information reasonably necessary to locate the transaction.
Do not send merchandise to the return address until we have provided return instructions or confirmed that a return is appropriate.
6. Return Address
Unless different instructions are provided for a particular order, authorized returns may be directed to:
Charlotte Family Housing Inc.
300 Hawthorne Ln Fl 3
Charlotte, NC 28204
United States
A return sent without authorization may experience processing delays.
7. Return Shipping Costs
For a voluntary return based solely on preference, such as a change of mind, size preference, appearance preference, or ordering an unsuitable style, the customer may be responsible for the cost of return shipping unless we expressly agree otherwise.
If the return results from our error, such as shipment of an incorrect product, or from merchandise that is confirmed to be defective or materially damaged before delivery, we will determine an appropriate resolution consistent with the circumstances and applicable law.
Original shipping charges, if any, may be treated separately from the merchandise price where permitted by law and depending on the reason for the return.
8. Refunds
Once an approved return has been received and inspected, we will determine whether the merchandise qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The timing of the credit appearing in your account may depend on:
- The date we approve the refund;
- The payment processor;
- Your bank or card issuer;
- Weekends or holidays; and
- Other processing conditions outside our direct control.
A refund confirmation from us does not necessarily mean that the funds will appear immediately on your statement.
9. Partial Refunds and Product Condition
If an item is returned with damage, missing components, signs of use, contamination, or other conditions that reduce its value, we may evaluate whether a partial refund is appropriate where permitted by law.
We will not use a discretionary deduction to defeat a customer's rights regarding merchandise that was defective, misrepresented, or otherwise subject to a legally protected remedy.
10. Non-Returnable Circumstances
Unless otherwise required by applicable law, the following may generally be excluded from ordinary change-of-mind returns:
- Used toilet-seat pads or covers;
- Products showing signs of installation;
- Products exposed to bathroom contamination;
- Products intentionally altered or modified;
- Products damaged after delivery through misuse;
- Products returned without required components; and
- Items specifically identified at the time of purchase as final sale or otherwise non-returnable.
Any exclusion will be applied consistently with applicable consumer-protection requirements.
11. Late or Missing Refunds
If you have received confirmation that a refund was issued but do not see it in your account, first check your payment account and contact your card issuer or payment provider.
If the credit remains missing after the applicable processing period, contact us at:
Please include your order number and refund information so that we can investigate.
12. Exchanges
Where practical, Dailyloom may offer an exchange for an eligible product rather than a monetary refund. Exchanges depend on inventory availability.
If the requested replacement is unavailable, we may provide another appropriate remedy.
13. Consumer Rights
Dailyloom seeks to maintain clear and accurate descriptions of products, prices, shipping terms, and refund conditions. North Carolina law prohibits unfair or deceptive acts or practices in or affecting commerce. N.C. Gen. Stat. § 75-1.1.
Nothing in this policy is intended to waive, restrict, or eliminate a right or remedy that cannot legally be waived.
14. Changes to This Policy
We may update this Return and Refund Policy when our products, operations, payment methods, return procedures, or legal obligations change.
The updated version will be posted on this website with a revised effective date.
15. Contact
For return and refund questions:
ASHLEY DAWN LYNN MCKINNIE
Charlotte Family Housing Inc.
300 Hawthorne Ln Fl 3
Charlotte, NC 28204
Email: [email protected]
Please retain your order confirmation until your purchase and any applicable return period have been completed.