Privacy policy

Charlotte Family Housing Inc. ("Company," "we," "us," or "our") respects the importance of privacy and understands that customers want to know what happens to their information when they browse, shop, communicate with, or otherwise interact with https://www.dailyloom.live/.

This Privacy Policy describes the categories of information we may collect, how we use information, when information may be shared, how we protect information, and the choices that may be available to you.

This policy applies to information collected through our website, online shopping activities, customer-service communications, and related digital interactions.

1. Information We Collect

Depending on how you interact with Dailyloom, we may collect information such as:

Information You Provide Directly

When placing an order, creating an account, contacting us, or submitting information through the website, you may provide:

• Name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number, if provided;
• Order information;
• Product preferences;
• Customer-service communications;
• Return or refund information;
• Reviews or feedback;
• Information you voluntarily provide in a message; and
• Other information necessary to complete a transaction.

We do not ask customers to send full payment-card numbers by ordinary email.

Payment Information

Payments may be processed through third-party payment processors. Depending on the payment method selected, payment information may be transmitted directly to the applicable payment provider.

We may receive limited transaction information, such as:

• Payment status;
• Transaction identifier;
• Card type or masked payment details;
• Billing information;
• Refund information; and
• Fraud-prevention information.

Payment providers may have their own privacy policies and terms.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate geographic information derived from technical data;
• Referring website;
• Pages viewed;
• Links clicked;
• Date and time of access;
• Shopping-cart activity;
• Session information; and
• Technical diagnostic information.

This information can help us understand how visitors use the website and identify technical problems.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may support:

• Shopping-cart functionality;
• Account authentication;
• Website security;
• Remembering preferences;
• Analytics;
• Performance monitoring;
• Advertising or marketing, where used;
• Fraud prevention; and
• Understanding how visitors interact with the site.

You may be able to control certain cookies through your browser or device settings. Disabling cookies may cause portions of the website to function differently.

4. How We Use Information

We may use information for legitimate business and operational purposes, including:

• Processing and fulfilling orders;
• Confirming purchases;
• Arranging delivery;
• Providing customer service;
• Handling returns and refunds;
• Responding to questions;
• Maintaining customer accounts;
• Detecting fraud or unauthorized activity;
• Maintaining website security;
• Improving product descriptions and website functionality;
• Understanding shopping trends;
• Sending transactional communications;
• Sending marketing communications where permitted;
• Maintaining business and accounting records;
• Complying with legal obligations; and
• Establishing, exercising, or defending legal rights.

We seek to use personal information for purposes reasonably connected to the circumstances in which it was collected.

5. Order and Transaction Communications

Even if you do not subscribe to marketing messages, we may contact you regarding transactions and service matters.

Examples include:

• Order confirmations;
• Shipping notifications;
• Delivery updates;
• Refund confirmations;
• Account-security messages;
• Responses to customer-service inquiries; and
• Important policy or operational notices.

Transactional communications are different from promotional marketing communications.

6. Marketing Communications

If we use your contact information for promotional purposes, you may have the opportunity to unsubscribe from certain marketing communications.

An unsubscribe request may not stop essential transactional messages related to an existing order or account.

We will not interpret an unsubscribe request as a request to delete information that we are legally required or reasonably permitted to retain.

7. Information Sharing

We may share information with service providers and business partners that help us operate the website and fulfill customer requests.

Potential categories include:

• Payment processors;
• E-commerce platforms;
• Hosting providers;
• Shipping and delivery providers;
• Email-service providers;
• Customer-support platforms;
• Analytics providers;
• Security and fraud-prevention providers;
• Professional advisers;
• Legal or accounting service providers; and
• Government authorities where required or permitted by law.

Service providers may process information on our behalf for specified business purposes.

8. Business Transfers

If our business is reorganized, merged, sold, transferred, financed, or otherwise involved in a corporate transaction, information associated with the business may be transferred as part of that transaction, subject to applicable law.

9. Legal Disclosures

We may disclose information when reasonably necessary to:

• Comply with a subpoena, court order, or other legal process;
• Respond to a lawful governmental request;
• Protect our rights or property;
• Investigate suspected fraud;
• Prevent misuse of the website;
• Protect customers or other individuals; or
• Address an emergency involving safety or security.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, network, database, or electronic transmission can be guaranteed to be completely secure.

North Carolina law contains specific obligations regarding security breaches involving covered personal information. N.C. Gen. Stat. § 75-65 requires covered businesses to provide notice following a qualifying security breach, subject to the statute's requirements and exceptions.

If a legally reportable security incident occurs, we will take appropriate steps consistent with applicable law.

11. Data Retention

We retain information for as long as reasonably necessary for purposes such as:

• Completing transactions;
• Providing customer service;
• Maintaining financial and accounting records;
• Handling disputes;
• Preventing fraud;
• Complying with legal requirements;
• Enforcing agreements; and
• Protecting our legitimate business interests.

Retention periods may vary depending on the type and sensitivity of information.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to legal and operational requirements.

12. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children under 13.

We do not knowingly request personal information from children under 13 for independent online purchasing purposes.

If a parent or guardian believes a child has submitted personal information to us, the parent or guardian may contact us so that we can review the situation and take appropriate action.

13. North Carolina Privacy Considerations

We operate in North Carolina and seek to comply with applicable North Carolina privacy, consumer-protection, data-security, and breach-notification requirements.

North Carolina has considered several proposed comprehensive consumer-privacy measures in recent legislative sessions. Current legislative records show such measures as proposed legislation rather than a generally applicable enacted North Carolina Consumer Privacy Act presently incorporated into this policy.

If a comprehensive privacy statute or other applicable privacy requirement becomes effective and applies to our business, we will evaluate our obligations and update this Privacy Policy as appropriate.

14. Your Privacy Requests

Depending on applicable law, you may contact us to:

• Ask questions about personal information we maintain;
• Request correction of inaccurate information;
• Ask about how information is used;
• Request deletion where legally available;
• Opt out of certain marketing communications; or
• Raise a privacy concern.

Certain information may need to be retained to comply with legal obligations, complete transactions, prevent fraud, resolve disputes, or otherwise satisfy lawful business purposes.

15. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other external resources.

Once you leave our website, the third party's privacy practices may apply.

We encourage customers to review the privacy policies of third-party services before submitting information.

16. International Visitors

Our website may be accessible from outside the United States. Information submitted through the website may be processed in the United States or other jurisdictions where our service providers operate.

Customers accessing the website from another country are responsible for considering any applicable local requirements.

17. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.

When changes are made, we will update the "Last Updated" date and publish the revised policy on this page.

Your continued use of the website after a revised policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

18. Contact Us

Privacy questions may be directed to:

ASHLEY DAWN LYNN MCKINNIE
Charlotte Family Housing Inc.
300 Hawthorne Ln Fl 3
Charlotte, NC 28204
Email: [email protected]

When contacting us about privacy, please provide enough information for us to understand your request, but do not send passwords, complete payment-card numbers, or other unnecessary sensitive information by email.