Shipping policy
At Dailyloom, we understand that shipping is part of the purchasing experience, not an afterthought. Our goal is to move your toilet-seat pads and toilet-seat covers from checkout to your door with clear pricing, reasonable processing practices, and useful delivery information.
This Shipping Policy explains shipping charges, order processing, delivery expectations, address requirements, delays, damaged packages, and related procedures for orders placed through https://www.dailyloom.live/.
1. Shipping Charges
Our current shipping structure is:
- Orders of $10 or more: Free shipping
- Orders under $10: $5.99 shipping
Any applicable shipping charge should be displayed during checkout before the order is finalized.
If a promotional offer provides a different shipping arrangement, the specific promotional terms may apply.
2. Order Processing
Orders are generally processed after payment authorization and order information have been successfully received.
Processing may involve:
- Payment verification;
- Inventory confirmation;
- Order preparation;
- Packaging;
- Shipment handoff to the carrier; and
- Tracking information, when available.
Processing time is separate from transportation time.
3. Delivery Estimates
Delivery dates may vary depending on:
- Destination;
- Carrier capacity;
- Shipping service;
- Weather;
- Holidays;
- Seasonal volume;
- Address accuracy;
- Customs or international procedures, where applicable; and
- Other circumstances outside our reasonable control.
When a specific delivery commitment is provided at checkout or in an order communication, that information should be treated as the applicable estimate or commitment for that order, subject to the terms presented.
4. Mail-Order and Online-Order Timing
For online and mail-order purchases, federal requirements generally address shipment timing. North Carolina's Department of Justice explains that sellers should ship within the promised time or, if no delivery time is provided, generally within 30 days. If an order cannot be shipped on time, the customer may be entitled to notice and an opportunity to cancel for a full refund under applicable federal rules.
Dailyloom intends to handle delayed shipments in a manner consistent with applicable requirements.
5. Tracking
When tracking information is available, it may be provided by email or through your order information.
Tracking data is supplied by the carrier and may not update continuously.
A package may move between sorting facilities without showing a new scan at every stage.
6. Address Accuracy
Customers are responsible for providing an accurate and complete shipping address.
Please carefully check:
- Street number;
- Street name;
- Apartment or unit number;
- City;
- State;
- ZIP Code; and
- Any delivery instructions requested by the carrier.
If you discover an address error shortly after ordering, contact us immediately at [email protected].
We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.
7. Delivered but Missing Packages
If tracking shows that a package has been delivered but you cannot locate it, please:
- Check around the entrance, mailbox, porch, garage, side door, or other customary delivery areas;
- Check with household members;
- Ask whether a neighbor accepted the package;
- Review any carrier delivery photograph or location information; and
- Contact the carrier when appropriate.
You may also contact us so we can review the order information.
8. Damaged Packages
If a package arrives visibly damaged, photograph the package before discarding any packaging materials.
Please send:
- Order number;
- Photographs of the outer package;
- Photographs of the damaged product;
- Description of the problem; and
- Any relevant carrier information.
We may use this information to determine the appropriate remedy.
9. Wrong or Missing Products
If you receive the wrong product or an incomplete shipment, contact us promptly.
Please identify:
- What you ordered;
- What you received;
- What is missing; and
- Your order number.
We will review the order and, when appropriate, arrange a replacement, correction, refund, or other reasonable resolution.
10. Multiple Packages
An order containing multiple products may, where operationally necessary, be divided into separate shipments.
Separate tracking numbers do not necessarily mean that an order was duplicated.
11. Weather and Carrier Delays
Severe weather, transportation disruptions, carrier congestion, natural disasters, labor disruptions, governmental restrictions, and other extraordinary circumstances may delay delivery.
When such events occur, carrier estimates may change.
We will make reasonable efforts to assist customers but cannot control the operation of third-party carriers.
12. International or Non-Standard Destinations
If international or special-destination shipping is made available, additional delivery conditions may apply.
Customers may be responsible for duties, customs charges, import taxes, or other government-imposed costs unless the checkout expressly states otherwise.
Customers are responsible for ensuring that products can lawfully be imported into the destination jurisdiction.
13. Shipping and Returns
Shipping and return policies operate together.
A voluntary return based on customer preference may require the customer to pay return shipping where permitted by our Return and Refund Policy.
Where an incorrect shipment, confirmed product defect, or other Company-side error is responsible for the return, we will determine the appropriate shipping remedy.
14. Shipping Information and Consumer Transparency
We aim to present shipping charges and material shipping conditions clearly before checkout.
North Carolina law prohibits unfair or deceptive acts or practices in or affecting commerce. N.C. Gen. Stat. § 75-1.1.
Accordingly, material shipping charges should not be intentionally concealed or misrepresented.
15. Contact for Shipping Issues
For questions concerning delivery, shipping charges, damaged packages, address problems, or missing merchandise:
ASHLEY DAWN LYNN MCKINNIE
Charlotte Family Housing Inc.
300 Hawthorne Ln Fl 3
Charlotte, NC 28204
Email: [email protected]
When contacting us, include your order number whenever possible.
16. Changes to This Shipping Policy
We may update this Shipping Policy as carriers, fulfillment arrangements, product offerings, or legal requirements change.
The latest version will be posted on this website with a revised effective date.